SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Heel erg blij mee zit lekker. Fijne stof en mooie lengte. Zelf draag ik maat 42
Good dress, in life the color a little darker than in the photo, I even seemed some dirty. In general, the dress is good, I plan to beat it, as one girl commentator showed in the collages)
Beautiful dress thank you
Girls, do not listen to anyone and take the size in size I listened, took a little bigger and it turned out to be big apparently they do not know their size and sow confusing
Bomb dress! Like the picture! On 42 the size took M. Just super, Oh beautiful, light, chiffon, bohemian! I'm so excited about it! For slender stylish girls, the flashes will look bad.
Все отлично как на картинке
Платье отличного качества, большое в талии, но очень хорошо будет смотреться с ремнём, всем советую ставлю 5 звёзд, дошло до Пензы за 15 дней
The first time I write a review, because this dress is a bomb! The size corresponds to the size, at its M in life took m here. The dress came in 2-3 weeks. Quality corresponds to the price. Thank you store!
Of course synthetics) but looks beautiful) for height 157 only with a heel! The cutout on the chest, unfortunately, is too modest. On parameters 89-67-100, freely
A little teine than expected, and so everything is super)
Good fabric, dense, but light. Does not shine through, but it's not enough for me. With the size did not guess. On large tall girls does not go or like a tunic under trousers
As in the picture, beautiful
Ok
3 weeks czekałam on merchandise. I am glad. Minusami, however, is the fact that very be elektryzuje and strap is wiązany no waist and under bust. I have 169 cm. height and 58 kg. Using broader your own belt wyszło better. Although it is recommend.
I did not like this dress, it shines through. Became home.
It came with a bleached tip, some money on the dispute was returned
Trop top… j adore
Fast delivery, product good quality
Very fast future
Cool dress, light and beautiful. Sewing good. At its 90-74-98 ordered with, the village just. Delivery by courier to the house, which is doubly pleasant!
super
thanks to the store the dress is cute..I recommend the seller
Perfect, I wear a regular m and a good size
I liked the dress.
Super fast shipping! My volumes 88-68-89 all came up perfectly