SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything!
The dress is well stitched, the size of the dress has approached. Electrically. I liked it.
The product fully corresponds to the description. Delivery in time. Thank you store!
Sits well, the colors are pleasant.
Dress Super
Looks nice, the fabric is nice and the delivery was quicker than expected. I recommend! :)
Good dress, light. The picture is slightly different, it seems that it is lighter than ordered, but it is not critical. On height 164 a wonderful length, on the volume of the hips 104 slightly tightens.
The order reached in 2 weeks, the track number was tracked. The Mail combined several parcels into one. My height is 165, OG 75 from 60, OB 90, I wear Xs, the smallest size of the store s. Fabric synthetics, on the label and written 100% polyester. Sit a little freely. With the belt is OK. The length of the dress is behind the knee. I ordered several at once. In addition to the dark striped, the remaining 2 light with a geometric print look almost the same. I did not communicate with the seller, I'm happy with the purchase. For such a price factory quality, the seams are even, the threads do not stick out, there is no smell. Even on one dress is a production label.
Everything is fine! She took 3XL at her 48) took for home, so that it was free. Like it! I recommend) delivery by courier from mail to apartment.
Платье отличное, хорошая ткань, размер соответствует, на 46-48 L
Размер 50/52, рост 175
The color is not the same as in the photo. Totally.
WOW, looks great! good price and very fast shipping, I will buy again from this store!
Sits perfectly. Height 164, waist 78. Who likes more freely and take m. My size is 44. Thank you reviews previous. Not cotton, in the most Beijing, I think it will be hot.
хорошее платье, легкое
Very cute lightweight fabric I have taken a xl is are 160cm x 65kg
Everything is exactly like in the photo, but it looks not very good on me.
The dress itself is normal. It can be seen that for 700 rubles with Alika))) the picture does not match at the seams, not with what I ordered. Hanging baggy, XS where and how to put it. But these are already questions to my dreamy physique and breast 1 size. The height of 170-exactly in the middle of the calf ends. Something nice. For the wrong color and for the disgusting comparison of the picture in the most prominent place returned 400 rubles. It came quickly, in 3 weeks. Sent too quickly, literally for 1 day. In short, for 300 rubles, for a cottage or Voronezh-will go. In Moscow, I will not risk wearing this, they will think that from Voronezh;)
It's Nora. Nice dresses.
Dress cute) synthetics true, sticks To Ukraine sent a new mail, came in less than a month. For the summer is excellent
It came in time, the fabric is thin, light and odorless. The seams are neatly stitched, the threads do not stick out. Thank you.
Good
Everything is fine, the material is pleasant to the body, you could take a smaller size, well, also not bad, free. Because of the quarantine went long
The dress is beautiful, the picture is the same as the picture, it sits well, at its 46 ordered L and less is not necessary. The only negative is the fabric. I have not seen such glass yet. If I had not bought it alive.
Nice dress. It came fast, the village is good. Size S my height/weight 164/50