SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty
The product corresponds to the description
Lindooooo! Perfect!
Perfect!!! Exceeded my expectations, take 3 months to get but was stopped house but still worth it
Schneller Versandt und Kleid passt genau
the product arrived faster than expected. * el producto llego más rápido de lo esperado
Dress is good, normail quality. I like the texture of the dress, it is elastic, quite dense, you can not worry that it will shine through. I like that you can adjust the length of the dress itself and of the straps. I feel comfortable in this dress. Delivery was good, fast: on this day I ordered 4 items from other stores, this dress came a week earlier than other things. I recommend.
only took like a week or two to get here, very impressed
Beautiful dress, ślicznie is arranged, size fits all, adjustable, material Super
I do not know how to wear such a dress, I can see the chest in it from the side, the size should have ordered more probably. But the waist and hips size is perfect. I dress below the knees about 15 centimeters, this is when the maximum relaxed threads from the sides. OG 95, OT 67, OB 92. And so the dress is cool, a little more fabric where the chest.
Too nice dress!
nice dress, good quality
Perfect! Quality fabric
Me quedo un poco grande, debí pedir la s, y revise las medidas, pero se puede ajustar.
Супер платье очень красивое! Продавец отправил быстро, однако доставка заняла более трех месяцев из-за карантина. Ткань очень лёгкая, это важно для лета, а еще тянется! В целом платье выглядит очень дорого. Точные свои параметры не знаю, от-около 80 или ровно 80))) в масс маркете покупаю m-l. Для того, чтобы нитки не висели можно их сложить в два раза и завязать.
I'm wearing size 8 US and size L in this dress is perfect this color is perfect for Tan Asian skin tone too.
I love it!!!
Beautiful dress
Quickly delivered, pretty dense satin, but synthetic, unless in the evening
I wear a size S = 42. I purchased a M = 44 but on the basin is somewhat sttetto
I. CHARM The dress I hise the order on April 15th arrived today may 5th very happy with the dress very good quality the carving petcecto is a M already upload some photo
Before Chelyabinsk, the order went 3 weeks, the track was tracked, received in the mail. The fabric is very dense, the color is saturated Gold, sewn neatly, the threads do not stick out, there is no smell. The model is interesting, I liked more, what looks like with a white shirt. I will wear it definitely. I'm happy with the purchase.
Looks like on the photos, very nice dress. You can adjust the length. Took around 2 weeks to get to Poland
Really nice and not too big. I was afraid that this dress won’t be in my size. Good for S/XS
beautiful