SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love them I 'd already bought them and they got lost but I love them and that's why I bought them again
Nice I recommends
The parcel did not receive, returned the money
Glasses beautiful reached quickly correspond to the description
They are even better, Chamina Photo. very carefully made and packed qualitatively, thanks to the store!!
Glasses very beautiful lenses norms, delivery of twenty days
Thank you very much .... They are just super
Nice sunglasses for the price you pay for them
I really liked it. Plastic, but for the summer for the season will come down. With a strong sun can not of course.
Amazing thank you
Of the four items sent by the store only three
Glasses are very satisfied, light material.
Received in the mail, the packaging is not very,
Everything is exactly according to the description. Packed cool, the quality of glasses is super!!! There is not one scratch. Ooooooo beautiful!!! Thank you store for your responsibility for your work and for quality goods. Good luck to you!
Excellent packed! Quickly sent. Thank you. Shop recommend.
Cool
Очки просто огонь, выглядят очень стильно, изготовлены аккуратно, упаковка для транспортировки надежная - воздушный пакет
Since plastic, there are small scrapes on glasses that are not removed by a napkin. In the rest-well
Качество хорошее, но, видимо с цветом я не угадала, надо бы по-темнее брать. Спасибо, ждала не долго, упаковано хорошо.
Glasses for every day! ......
It has 3 Weeks used to the Glasses arrived, anyway sooner than stated, what I very well find!! The Glasses came very well packed and without flaws!!
Waouu
Super, glasses class