SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Reached the fastest, despite the quarantine, quickly and on time folded very neatly, clean, there is no smell, the thread does not stick out. I ordered for 48 size XL size came true, for me a little bit bolshevata noticeably on the sleeve and shoulders, but not much, it's probably dangerous to take less by 48. Light, thin, after washing the color has not changed.
I wear 48 size, XL was great looks like pajamas, a long sleeve. There was no delivery to the house, I had to go to the Post Office myself. The material is nice. Quality is decent.
At its money is not bad, delivery is fast, synthetics, of course, the size with the height of 163 came up perfectly.
Just love it
Blouse is just super... I ordered M at 46, now I lost weight-44 size, a little free
Chic
Blouse liked, the description corresponds. Recommend
Took a SK for height 173, came up perfectly
Great blouse! Read a review on it in Instagram @ wikipedia_jul
За такую цену рубашка просто огонь. Строчки ровные, прямые, нитки не торчат, размерная сетка совпала.
Size with a little more, but I love such things) cool blouse
Очень красивая и лёгкая блузка На лето вообще самое то Ткань Ооочень приятная к телу, даже не хочется снимать Шла до Приморского края 14 дней, рекомендую продовца
Thank you store 100 ++++++ !!! Blouse is excellent, sewn qualitatively, there is no marriage, no thread, everything is fine!!!! I'm happy with the purchase!!!! I advise the seller and the store!!!! Delivery fast!!!!
Nice shirt. Quality is not very, but for such a price is good
Good Goods
Very cool! Corresponds to the description) seams smooth, the fabric for such money is acceptable) Perfectly tracked and reached quite quickly) Took the size of the M-sole)