SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took 3 weeks to arrive in the Netherlands. I love this shirt!. The sleeves are long enough (and I have long arms!). Colors are nice and bright and the print is beautiful. The shirt is made very nicely and has a nice cut. Perfect to wear on jeans with sneakers or wear to the office with high heels. Reccomend this shirt and this store.
And yet White is more beautiful than gray. Though, both are honored.
The blouse was delivered very quickly, the size S corresponds to the Russian 44 (og88), the sleeves are narrow, on full hands will be tight. The color is brighter than in the store's photo, but also not bad. I'm happy, thank you!
Cute, a little hard to feel, but soo soo beautiful. Will buy again. Thank you
Nice blouse. Very comfortable. You can carry a lot with. Height 1.64, chest 91, waist 74. Recommend it.
Cute blouse. The color expected lighter as in the photo. It's actually darker. The fabric is nice to the body. No CUFFS! Please note when ordering. On size 44 perfectly sat M. The sleeves are only long. Everything's all right. Thank you to the store.
в целом блуза понравилась, по размеру село идеально, ниток торчящих нет, запаха тоже. на ДВ пришло за 2 недели, все а одной посылке вместе с заказами от других продавцов
On the parameters 95-76-97 the size of M sat perfectly. The color in the photo of the store is whiter, in fact synthetics of poor quality and not so white in light. Shipping fast. By the way, about the cutout, the button is higher than the chest and the quality of the tailoring is 5.
Shirt really beautiful! Though שהצבע don't like in the picture, invited pink but got heat לדעתי. I am very satisfied. Sitting מדוייק
Shipped and arrived very quickly! The blouse is excellent, however, the color is slightly darker than in the photo. L sat on 48 (og 98) great. Seemed to me narrow sleeves. In my opinion, with cuffs, the blouse would be quite perfect!
Very nice shirt. I wear size S, took M, because I wanted a free fit. Everything liked
Blouse nice, quality norms, delivery fast, thanks.
Whole beautiful blouse. I have L ordered, normal S/m but he fits perfectly. Very happy with it. Top.
On an advertising photo print with a pink in life, it is beautiful brown))) but I'm happy, I like it!) Cut wide not fitted, if desired, you can sew, well, I need to shorten slightly as I do not have a big growth of 164 cm long))) in general, for such money is very satisfied) Maybe later I will add a photo)
Interesting shirt. But I think it will not breathe.
Everything is super! Only the smell is terrible! .. but after washing everything is OK)
Got the blouse. Synthetic material, to the body is nice. The quality liked the blouse, especially for such money. The fabric is light, does not shine, at least I have.