SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the photo satisfied
It's beautiful, the fabric is fresh as summer and transparent a little bit. The size is as shown in the measurements. The buttons thing is a mess, it's a lot of jajajaja but that gives the shirt a nice detail.
Very pretty!!! It is the buttons that do everything!! Take at least 2 sizes more than the usual size. I recommend it
The blouse is modest dark lemon color, silk heavy, loops are made of rubber, which is very comfortable, at og-99 cm, took 2 XL, at the very moment. The length of the sleeve on my height is 160 cm. Very modest and great blouse. The store of umnich, after receiving the payment sent the order once. I put him 5 stars and wish him health and success in business. Such a kovta in the Russian Federation would not be less than 3-4 tr
My height is 175. I wear M and S, according to reviews ordered S, although it could be B and more. Shoulders are as small as me, although for the summer I think will fall. Sleeves are nothing, but I think it can be seen if you raise your hand how hard they are twisted and melted. With the store is not public. Not much, but it's shining, I think we need to keep the flame.
HHL on 48-50 size. That's great. At OHS 104 cm. Very and very good blouse. I'm so crazy about it.
Very nice shirt!
I went to 48R.
I like it-does not stick wool from animals to synthetics. Only synthetic can wear black color. My option!
The interesting thing is that one buckle is superfluous, but it's not scary. In principle, the goods are satisfied.
According to numerous reviews on og-96 ordered R. xl. (on our Russian 48) blouse approached me. Delivery just over a month. Buttons are poorly processed, submissive, which is noticeably very. Another my remark is the shoulders as lanterns, which makes them more. The color is blue, not pale. I did not communicate with the store.
Normal shirt, came very fast. The material is nice. Beautiful Pussy. Please kindly put my review if it helped you. Thank you!
The blouse is chic. Came fast. At his 46-48 took L. Recommend. thank you store)
The parcel received, the blouse is good, 5xlcame up to 56 times, the color is a little cream, more thanks to the store for the goods and for the gift, order.
Loved more beautiful, fabric very good, store is perfect, I loved will buy more
Looks beautiful and it’s good quality for the price. Shipped and delivered in 3weeks. Highly recommend. Great for summer time. Corresponding to the size chart
Like, right size, good fabric!