SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As in the picture thank you
Corresponds to the description, the color is slightly different, the size approached my 46th, height 167
Looks good in Shorts
Delivery fast. The shirt is easier than I expected. The fabric is nice, light, but the zipper for such a fabric is rough, heavy. The color corresponds-rich burgundy. (On my photo color does not send) for 380r. It's probably okay. Seller recommend, sent very quickly.
Norms.
Blouse is light and thin, downwards expand, dilated. At 56 size took 4hl, just right, only the sleeves are cramped, when they are selected as in the picture. The castle is flimsy. Its price is according to
The bottom is very much made semicircle, the sleeves are narrow, although the hand itself is thin, did not like
preciosa
The shirt came up, the quality is excellent and the village is super, the zipper works, I wear 46-48, I advise
Quality is good, but if the chest is lush will be tight in the chest
The color is not the same as in the photo. Brighter. Very beautiful thing! It's festive! Added the courier straight home.
Thank you product received but very long, but it's not so scary what's happening in the world.
Blouse is good for summer
The size corresponds, waited 2,5 months. But under the present circumstances, it is understandable.
Close Fit in size. Quality is not bad. The fabric is thin, but not translucent. I will wear it with pleasure.
Excellent blouse, summer material, color and size are the same, the store did everything correctly, thank you, I recommend!
Just got it. Good.
Confirm e in peu transparent synthetique
Blouse zamala about size. I ordered the second. More about size Please help with odesłaniem for small product.
The jacket is thin, but good. Synthetics, for the spring will come down
It looks very expensive because of the fabric. Synthetic. I won't wear it. Sorry. The design is good. Done well. And the fabric is very not breathable
All OK.
Beautiful. Ordered one size bigger, just right.
For their money, a normal shirt, like any synthetics, requires washing after 1 day. The order is satisfied.
I love this top. I have on the green colour and size S. it suit me perfect and the material is nice too.