SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's awful! Do not remember that for me at perfect) the fabric is so interesting) and warm, for spring-autumn) the color is saturated) ordered s on my 44 seats perfectly)
Excellent Dress! Thank you!
Good qulity. The dress is not in the heat, you can say even for autumn-spring
The dress is very satisfied! Quality-Super, buttons are sewn firmly. The dress itself is very pleasant. In life I wear 42-44, took S-village perfectly, nowhere does nothing press and not fetter movement. I read in the reviews that someone gets a stand-I do not know, it's quite free. The only thing that, the color in the photo of the store is white-but in life it is not white! So keep in mind. I was afraid that the dress would look like a pregnant woman because of the overstated waist, but everything is fine. The dress was less than a month. Very satisfied with the purchase :)
Took on a pregnant tummy, there is a place, I liked it, for such money it's a sin to complain, I have 48 size.
Order made 14.01, came 26.02. The dress is cool. The fabric is good, sewn without flaws. It is so great comfortable and pleasant that you want to wrap in it and not shoot))
The dress received, the delivery is 1.5 months, the size came, for the spring autumn with the jacket will be good, the fabric is dense, with the store did not communicate.
Fast delivery dress is excellent
Everything is fine, I liked it. The size specially took more, and so m at 44
All is well: size, quality, color. But there is but, forgot to sew buttons, so minus the star. I will not fight, because the others are happy
The dress sent the store One! Bought two and asked to combine two orders in one parcel!! Cheater, cheater, Kidal! Be careful!!
The order did not receive, when placing orders, asked the store to combine two orders into one parcel. The seller agreed but put one dress in the package instead of two!!! Now it is silent by earaz. Zhulik, not a good person!!! Shop vorovskaya budte careful! On the package printed that there are two dresses all the numbers and the weight is indicated on two dresses, and sent one!!!
Thank you.
I ordered two dresses, assigned one tracking number to both, but the application was defined as two different parcels. As a result, when the parcel came, and she was only one dress. The parcel was clearly not opened. I don't know who did, but Ali's money is back!
Great stuff. Fully corresponds to the description. Delivery to Mo from the moment of order 2 weeks. The hem is rolled, sewn neatly, the sleeves are simply overlaid. On size 44 height 173 took L, came up perfectly. The waist is overstated by 4-5 cm. Sleeves for my height are a little short, like 3/4 norms. Fabric corduroy. I'm sooooo happy!)
Nice dress! I'm happy and at the time to me, with the size clearly agreed. Accurate Description of quality. Thanks for him.
The dress is decent, the size 44 is slightly large
I like the dress very much, all as in the picture
Nice dress
I liked the dress. At a height of 165 cm just below the knee, base, threads do not stick out. With a biker looks awesome
The store sent the wrong size, but the money immediately returned. I will re-order my size again! The dress is very cool. And what they sent will lie (((
The dress is just the quality is excellent, the village is very good. All selected by the parameters specified in the description
Super. the fabric is pleasant to the body.
Shipping-send fast, store for this special thanks. The material is really pleasant to the body, but rising up, waist, even under the belt spoils the look, but if you are pregnant-something super, because I do not-and looks like something-yes. .. Machine washing 40 °, pressing 800 ° and drying-withstood perfectly, did not sit down. After the walk came upset, the coat stuck to the dress and was covered with yellow round rolls. That is, ideally wear under a jacket with antistatic or without outerwear. Concerning the sizes-100-84-119 without tension. Like everything. Good luck.
Not bad. Because of the virus sending a month. Expected another fabric. This under corduroy, thin, from the inside it is felt that synthetics. At a height of 170 knee-deep, but my body is longer than my legs. It looks not bad, but not wow. It is convenient that the sleeves are on elastic bands. Elastic waist above the navel by 10 cm approximately. No pockets. Feels more suitable for pregnant women or who are lower in height. If I saw in real life probably would not buy. Or thought of a different color. Bought for 850 rubles. And yet in the photo did not notice, I thought three main colors, it turned out that in the colors there are still green elements. In general, the photo looks better.