SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все супер, материал очень плотный, грудь держит хорошо, красивый цвет
Too big and it lacks the top on delivery. Disappointed
The order came in time, as it was indicated. No smell and diffects! The fabric is steep, tightly sits on the body! My size XS, took here the smallest and did not fit, sits poured! The color is amazing! I'm very happy! Thanks to the store and the store, I will order from you again!!!
came in less than a month, quality not bad, very strechy, usually wear s/m, took m, could have probably gone with a small even (168cm hight)
The parcel came in 3 weeks. The quality of the costumes is just super))) I'm happy thanks to the store!!!))) recommend)))
Dense, but elastic, tightens up the available loose and imperfections))) sits very comfortable! About 3 weeks drove to Moscow.
absolutely accurate, perfect set for outside, gym and home ! thank you store!
Product was hood quality material and as pictured but did have some minor stitching imperfections.
Little bit big, But perfect!!! I love it
A little too many synthetic hope will not remain stains from sweat. But sitting Super and very fast came
Arrived very fast. Really beautiful
The goods are super!
Very good item, like the quality although the breast pads show a bit. Still lovely
Delivery is very fast! Ordered 11.04. Came 23.04. I shoot a star because of a small arrow on the leggings... in general, the kit is very cool, love at first sight. Material quality, nice beautiful. Looks more expensive than this price. On the parameters 85/62/93 height 168, the size s sat perfectly. In the top there are foam inserts, removed. While I took a photo for review, I found this arrow on the leggings, right in "this" place "... very upset, I'm afraid that I will crawl harder and will not be able to wear ((((and so the suit really liked ..(((
Costume fire!!!! color pts beautiful! fabric unreal! Dense! Does not shine through! I took M for height 165 and weight 60 kg, in principle you can and S!
ABSOLUTELY AMAZING !!!!
Love it! Beautiful color, perfect fit top and bottom. Not see through! ❤
It's a great suit, I'm sorry I can not measure it yet. I hope it will be just. delivery is very fast. I recommend.
Amazing!
Good suit, really liked
Awesome! I will order necessarily another color. Ordered on March 29 came on April 14, hurray
3week wait it material is good
Came with a lead, but in general a good kit
good fit and suitable.for workout, product as advertised very happy
Gorgeous color! S