SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality at altitude. Delivery fast, March 10 ordered, March 24 took! At 23,5 cm, took 37 size (36,5), approached. Thank you store, you're good! Recommend!!!
Otrzymałam after 2 weeks. Are OK. Super even.
The product corresponds to the description but the color I received is not the one I ordered I am satisfied anyway
love these booties
conforme
Shipping fast. Externally whole, without defects. Heel is not high-only 5 cm. At 36 size took 7,5-немножко freely. It is convenient to stand, walk the distance until I tried. While the order is satisfied.
Gražūs Batai, Labai patogūs
November 26, 2019 ordered (for 1290,76 ₽, now they are 1181₽). I did not wait (Today January 21). Wrote to the store where the parcel. He said don't worry, she's on her way and she's coming soon. The day before the end of the defense opened a dispute. Ali stood on my side and returned 1248₽ (not completely, apparently the commission was for something). Oh, this post of Russia... all successful purchases on Ali.
Shoes look good. At the foot of 22,5 cm took the size 6. this is the smallest size that is presented in this store. They turned out to be too big for me. It is necessary to probably take the size in size.
For a very long time I waited for my order, first the new year Chinese, then coronovirus, so the boots waited from 21.01 to 20.03. Very Long did not send, the track code appeared only on March 3. However, I still got them and boots are very satisfied. Made well. Color, as in the photo. On a high lift to wear is difficult, so keep this in mind. The size grid is correct, usually I wear 38 size boots, but was overinsured and it turned out to be in vain, since there is a lot of free space in the sock. I can say for sure, who has a wide leg and a high lift of boots do not fit, do not risk it better. And so of course the boots are very cute, the shoe is comfortable, the quality is good. Thank you to the store, that despite everything, did my order.
Prettiest!!!
Excellent Product
Have a good look
The model is interesting, comfortable. But it is not convenient to put your leg, because. Narrow from above. Ladies with a high rise do not wear. I managed this only on pantyhose and in the morning. I hope to lift up in the process of socks. At its 40 took 41. Very comfortable in length, fingers do not press, there is a little room in front and shoes do not hang out.
thank you at least for your item, I'm so happy that I have received, it's worth waiting for. thank you.
Boots really liked. The dimensional grid is correct. But... the problem with the leg lift. Hardly dressed, went all day. Legs are tired, because they press in the rise and hard heel. It seems to me that the shoe is slightly wrong in the boot, because the arch of the foot does not fit tightly and gets tired. The conclusion of the whole day and for long distances in them to walk is not very convenient. Can I have non-standard legs? They look nice on the leg, marriage or the shortcomings of others are not. Packing is simple, each shoe in an individual pollen, there is no damage, no unpleasant smell.
Boots Super! The store is great. Recommend. Quality at altitude. Size in size. sent the same day.
From the foot are removed hard, or I just have a leg thick))) quality for my price is excellent
8.5 size came with 39 on the sole, wear in life 37-38, sat free, but it is comfortable, on a wide foot perfectly, I have such a skin that Even silk slippers rub, and here nothing rests, it is convenient to walk, until I tried for a long time, but the first impression is excellent, the pattern is clear, it does not look cheap
Malomerki, I wear 38, came 39, just right. The quality is good, the pads are comfortable, but having a narrow leg and a small lift, the leg barely entered the boot, very narrow ..
I ordered to the point of issue in Citilink. It's been a week. Heel cm 8. wide, stable. It was like a house, the shoe seems comfortable. The price is 1200 for them norms. Inside the shoes did not fill with paper or anything else, and there are creases after delivery. But this is not visible from the picture. Plus, maybe they will stay and be carried later. I'm happy with the purchase.
thank you
Заказываю второй раз всё круто спасибо большое
Beautiful and very comfortable. Thank you
Wowww very nice