SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress came very quickly. The seams are smooth, neat, the threads are not stuck. At the height of 164 closes the knees. The only minus is the short sleeve.
хорошее
The quality of the dress is super, according to reviews I chose the size-it came up perfectly I advise! The only thing, a long wait, but it was all connected with the Chinese New Year. The main thing that by spring had time to reach
Beautiful, took M but 44 could be and s take
Seller recommend! Delivery very fast. dress size m
Dress fire. Very pleasant to the body, the threads are not stuck, no smell. The package was tracked. The Mail arrived exactly in time. I have a high wool waist, but the belt corrected everything. Definitely take. On the table pulled to a size smaller, everything went well
Beautiful dress. On 48 size took size L, on the wrists a little freely, and so simple super. With the store did not communicate, sent quickly
This dress came, delivery took about a month. Well, what I can say, the dress is very pleasant to the touch, of course, it is winter-spring and it should be worn in any case with a belt so as not to fall into the waist. Size for my 69 kg, height 173 cm, hips 95, chest 97 suited perfectly. The waist on the elastic band, the size is not important. In general, very pleased.
The dress is great!
Dress is super! Ordered the size M, and did not regret, just for my parameters 90/67/96,L would be large. But the fact that I was at first confused-the color is more like light beige, not as light as the photo. But in the end, after the admired compliments of others realized that everything is fine)) Yes, the sleeve is a little short, but nothing critical) for such a price-the dress is just a find)))
Conforms to the description, shipping 1 month
The order went five weeks. Very thick fabric like corduroy. The waist is overstated. Color as in the stated photo. In general, I'm happy. I advise you
Not a bad dress for the autumn. It came quickly, the delivery took a little more than 2 weeks. The dress came up, although it feels quite free. Usually I wear 42 size, took S.
On parameters 88 х71х103 size L suited well. The quality is good.
Dream dress. Very cozy, soft, comfortable and very cute))) will definitely take in other colors!!!
On size 48-50 ordered XL, nice to the body, beautiful spring dress, I fell in love with it. I'll order a few more colors. Fast delivery 2.5 weeks to Hmao.
Size L at 94/69/96 came up perfectly. The thing is quality, all the lines are even. Before Voronezh the parcel went a little less than a month.
Wonderful dress! Looks like the picture, sits perfectly, took the size m on the parameters of 95/75/95, the village is just. The fabric is pleasant to the touch, the thread was stuck on the belt, but not critical. It reached in just 3 weeks, track tracked, prrdador recommend!
Quality is good for its cost. Seams are even, there is no smell
The dress is cool, the sleeves are short even at the height of 158.
Very cute dress of good quality))))) came much earlier than promised
The dress really liked it. on a small height-165 maximum. soft and pleasant to the body.
Thank you very much, the dress is great, liked the quality and model! The store of the young man, constantly on the line, extended the protection while there was all this mess with the parcels. It's been a long time, but this is the problem of our mail system. In the photo growth 162 and parameters 93-73-97. Ordered M. I will definitely order it in white, but I will try the marking S, still m sits freely, I want a little less.
The dress was received. it looks very beautiful, the quality is good. thanks to the store.
The dress went to me well-o-a very long time, when the term of protection began to come to an end, asked the store for an extension-the request ignored. The dispute opened, but by this time the dress flew to the RB, so went to a meeting with the seller and closed, although all the terms have long come out. The dress itself is good, the fabric is dense-a good option for bad weather. I shoot the star for the fact that there are spots on the beige background (most likely colored triangles were printed), I will hope that they will delete!