SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods received was not, but the money was returned
100% synthetics.Very long delivery, over 100 days. Thank you!
Thinner than in the picture. Size fits. Ordered a second time. T-shirt is happy. Does not sit down, does not stretch. Synthetics are very pleasant to the body. Slightly shines through
satisfait
T-shirt is thin, synthetic, static. Sometimes I dress.
T-shirt good came quickly
good Quality and make for the value
Clear
T-shirt is not cotton and polyester, disappointed. On the size of its M took XXL and approached. Delivery fast
Thin T-shirt, has a smell, the size matches
I get the blisa in perfect condition and I look great, better than I expected. Thank you.
Synthetics, translucent. To sit freely, probably need a size of 4 more to take. Very disappointed. Probably I will not wear it.
Sewn well. Synthetic fabric. Nothing from cotton.
Quality is not very solid synthetics. Wear no Booth
The order was put in the mailbox. The quality is pleasant to the body, and with the size guessed. I ordered 42-44 s. In general, the order is satisfied
Excellent quality. Very pleasant to the touch fabric.
Nice T-shirt. Synthetic nice. my money is worth it. delivery is fast. I recommend the product and the store
Pretty, śle suggest order your size.
Got a T-shirt of white color, thread is not Stick out, there is no smell, delivery is fast, just for summer, the material is pleasant
A little shines through, but in general not bad, synthetic material
The product is very good, the fabric is soft to the body is pleasant, the delivery is very fast
I order the second such T-shirt, this time a larger size, very fast delivery, the T-shirt is pleasant to the body, a little shines through, you need underwear seamless and smooth to put on under the T-shirt. Overall very good product, recommend
Easy. Wash better with hands
Everything came very quickly, the track was not tracked. The material is very pleasant, synthetic, but good.❤
Delivery to Krasnodar 2 weeks, track is not tracked, delivery to the mailbox, 44 Ros. Size, 90- 70-90, ordered L, to the touch synthetics, no label, liked, thank you!