SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aqui's shoes & stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.aquishoesandstuff.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes are pretty good for the price. Fit is appropriate for size 39 and feel fairly comfortable. The heel does feel a tad wobbly when walking, but not too big of an issue. The shoes smelt quite strongly of rubber when I first opened the package, but the smell has gone down since. The fabric is also lifting at the heel, but again not too big of an issue as it is quite hidden and to be honest expected for this price. Do note that the clasp is hooked on rather than a buckle, and can break quite easily so be careful. Overall though, quality is to be expected for this price :)
They fit perfect on my very thin foot. In Mexico shoes are usually very wide.
Good shoes, for its price. For me, the strap was too small, but it's more like a form of a foot with a high rise. I will replace with a ribbon) Sit well, did not go into the light yet)
Wife is happy!
The only negative is no locks on the straps, apparently very rushed when sending) so one star took off
Super content
Quality is average. The Hood from behind quickly breaks off. or immediately fix additionally.
Super thanks!.
As in the description. Quality for this money
very nice
Shoes came, the size approached.
Comfortable excellent shoes, I will order more. truth they will fit at whom thin legs, for wide will not fit
Usually I ask for a size five and it is excellent, But the size of five on this product was big. I like it anyway, thank you.
All as in the photo, on the dimensional grid took on the leg 23 cm, turned out to be a little more, but it's even good TK. I have a wide leg
Super beautiful, very comfortable, ultra fast delivery, I am delighted, perfect!!!
Shoes on a narrow leg. The strap is flimsy. Places for the heel are not deep. Shoes hold on the leg at the expense of the strap. Walking in them is convenient.
Чудовi, I lock up the same friend a couple. De Denes city to Ukraine.
Very happy. Shoes stylish. The size is exact. They look great on the leg. Thank you store!
Is very beautiful, but the quality is low
The quality is excellent, for this price is just super. Took 36 size on my 35-36, quite approached, does not press, a little loose, but just right to beat them after a long day on the legs) the shoe is comfortable, stable. The only negative-for me long straps, but this is fixed in repair for shoes. Delivered very quickly, in just 3 weeks. Sent half a day after the order, April 25, took in the mail already on May 11. Thank you store!
In appearance, comfortable, slightly smell. In Perm drove a month. In Russian 37 took them 38. I did not communicate with the store.
item not received because of covid 19.but refund already received
очень аккуратно выглядят на ноге. шли чуть больше 2х недель до Спб. устойчивые, в меру жесткие для ноги, на ощупь приятные.
Took black with strings. Super. They look good, comfortable. Everything seems to be glued at first glance. I'll see how it will be in the sock. At its 36 took 36.
The goods were taught by Paul, the wife has not seen yet. As soon as it is measured, I will complement the review.